Refund policy

✨ At Orbit Mall, we want you to love your purchase! Here's our return & refund policy:

📦 Damaged or Wrong Item

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery along with an unboxing video of the package. We strongly recommend recording a video while opening every order — this helps us resolve your issue quickly.

🚫 No Return/Exchange for Other Reasons

Since our products are budget-friendly kawaii items, we currently do not accept returns or exchanges for reasons such as change of mind, size, or personal preference.

💸 Refund Process

Once your damage/wrong-item claim is approved, we will process a refund or replacement within 5-7 business days.

📧 Need Help?

Reach out to us anytime through our Contact Us page or social media — we're always happy to help! 💕